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  My grandparents went into contract with resthaven in 1985 and paid for their funerals in full after my grandfather had retired. They have documentation and a signed contract with resthaven for full burial services on both my grandfather and grandmother. We lost my grandfather on july 4th 2017.
  My grandmother has since been informed that resthaven is under new ownership, and that her contract is null and void. That for them to do his service it will cost an additinal $6k. They have my grandfathers remains and will not release untill payment has been maid for services rendered.
  This is absurd. And will not go unchallenged. Their is no dignity in this. This is greed and blackmail

  Added May 27, 2017 by David Roets
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  The grounds have steadily declined over the years... I would love to see a little more CARE...in CARETAKING.

  Added May 01, 2017 by Larry Rice
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  To anyone wanting to do business with Rest Haven Mortuary, be for warned
  
  In June 2015, I called Rest Haven Mortuary to ask questions about a pre needs contract that is currently in place for my brother. I was promised that they would return my call with the information requested. After several more calls to them, (translating into weeks) I was told that I needed to speak directly to the acting director Mark Hansen. It surprised me that only the director could handle this since the other people seemed quite competent, happy and willing to do so. I called Mark Hanson on several occasions requesting information on the sales contract. After jumping through several hoops, complying and proving his request to prove I was my brothers Power of Attorney, I had to jump through yet another hoop and have a medical doctor write a letter stating my brother was cognitively impaired. As of early August, 2015, I sent all paper work and statement proving my position and once again asked for the information. Since I have lost all faith, trust and respect for Rest Haven and its acting manager Mark Hanson. In fact, they act in such a way that attracts attention to whether they can be trusted with anything; or if they may be hiding something. In my letter to Mark Hanson I demanded a full audit and explanation of the sales. I gave Mark a reasonable amount of time to respond. On August 12th 2015, I called once again made a call to Mark Hanson. I was told he was out of the office and would return my call when he got back; I’m still waiting for his call. As of today, August 18th 2015, I have had NO communication with the acting manager Mark Hanson. They are avoiding and refusing all contact with me even though they have all of my contact numbers.
  As of today, I made a formal complaint to the Kansas State Board of Mortuary Arts. If Rest Haven Mortuary truly had their clients best interest in mind, they would have resolved this issue easily and quickly and without the expense and extra work of investigating this complaint. However that is not the case. I believe that they are stalling for the purposes of not disclosing a wrongful sale or contract.
  
  If you like working with companies that treat you like this then this is your place to do business.
  

  Added April 24, 2017 by Pete Foreman
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  Lois Thompson I don't have your Email address or I would send this directly to you. I will never recommend you. Today was 2nd time I had to go to Mark the General Manager because I couldn't depend on you. I was furious. You told me you would call back in 5 minutes and I waited around home for 1.5 hours. I called Mark then to my business taken care so I could leave home.
  I worked in staff and management positions as an RN for 49 years. If I told people I was going to do something and I didn't do it I would get in so much trouble.
  I do not care that something walked in your office. You should them you PROMISED to return a phone call in 5 minutes.
  I thought I had it the jackpot with you when I did all business preparing for my death but I don't like the way to you have treated me since. I can't depend on you period.
  
  I've known Mark since we did business with him when my Dad died in 1991. He has always been superior and what a shame it is that he has to pick up behind you and follow up with your customers. He continues to defend you that you normally don't perform like this. It's too darn bad if you just do crappy follow up with me for some reason. The fact REMAINS I am still your customer and I expect to be taken care after my family and I have spent so many money @ Resthaven.

  Added September 17, 2016 by B Howe
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  I have had to plan two funerals in the past 2 years, and all of the Resthaven staff were amazing. Special kudos to Hope! She went above and beyond in numerous situations to help us because we were from out of state. I cannot thank her enough. Sad occasions made much easier because of the professionalism and warmth of all of the staff.

  Added August 20, 2016 by Susan Spooner