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  For a business that is used to dealing with a very sensitive issue and hard time, I was floored by the lack of compassion that we experienced with Downing and Lahey - East. When we made arrangements for my father, who's death was sudden, everything went smoothly the first day. Three family members attended and signed papers etc. The next day, we were treated VERY poorly. We misunderstood some of the information we received the previous day - BECAUSE THIS ISN'T SOMETHING WE DEAL WITH EVERYDAY - and when we were confused by the process (interesting that all 3 of us missed the information from the previous day - my guess is IT WASN'T CLEAR), he acted as if we were completely putting him out by misunderstanding. "I told you yesterday...I already told your mother that. I explained that yesterday." Yeah well, could you please remind us - we are reeling. I was absolutely shocked by his insensitivity and how rude he was to our family. In an industry that should put COMPASSION FOR THE LIVING first with everything they are doing, it was a terrible experience for such a terrible situation. My entire family was upset by the way this was handled. I suggest finding a different mortuary to deal should you have to put someone to rest.

  Added January 08, 2017 by Jennifer Whitney
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  Everyone there is so full of compassion and thoughtfulness. They took our family's shattered life moment and showed us kindness.

  Added November 25, 2016 by Eric White
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  I RECENTLY HAD THE EXPERIENCE OF LOSING MY 97 YR. OLD FATHER. I WAS THINKING
  THAT IF YOU PREPARE AND ARE READY FOR THE CERTAINTY OF DEATH THAT IT WILL
  NOT BE AS HARD WHEN IT DOES HAPPEN. ""WRONG"" I KNEW IT WAS SOON AND I WAS BY
  MY DAD EVERY DAY FOR THE LAST 4 YEARS. I WAS STILL DEVASTATED WHEN IT ACTUALLY HAPPENED. I COULD NOT THINK STRAIGHT FOR A MONTH AND AM STILL NUMBED BY THE EFFECT. THE PEOPLE AT DOWNING & LAHEY WERE MORE THAN HELPFUL & I COULD NOT HAVE DONE ANY ARRANGEMENTS LIKE THEY DID WITH VERY PROFESSIONAL COURTSEY.
  I EVEN CALLED THEM BY MISTAKE. THEY CAME OUT & OFFERED TO CALL THE MORTUARY
  I INTENDED TO CALL. IT IS HARD ENOUGH TO GO THRU THIS & I WOULD NOT HAVE MADE IT WITHOUT THEIR HELP. THANK YOU EVERYONE AT DOWNING & LAHEY.

  Added November 17, 2016 by Jim Daffron
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  very kind and patient with my husband's grandmother in preparing for her eternity plans, couldn't ask for a nicer group of people, thank you!

  Added September 30, 2016 by Lisa Hladik